The minimum information we need to register you is your name, email address, post code and a password.
2.2 Collection of information
(a) We collect data from registered users in order to:
(i) To provide the Agate services to users.
(ii) To help us to monitor and improve the services we offer.
(iii) If we have permission from you, to market services to you.
(b) We collect information on you:
(i) when you register for an Agate wallet
(ii) when you use the Agate service
(iii) through cookies
The basis on which we do this, is
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been accessing through the Agate Service. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’.
We will not share your details with third parties for marketing purposes, unless you have given permission. In that case, we may advertise publisher services to you as part of our regular marketing communications to you, however this will be sent and managed by us or our service providers – your data will not be passed on to the publishers.
We can access and release personal information to comply with relevant laws and government requests, to operate our systems properly and to protect both us and our users.
Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. We may use service providers to help us run these sites (or services available on the sites), some of whom may be based outside the EEA.
We protect your data by using appropriate security measures.
We use Google Analytics on our sites and services for anonymous reporting of site usage. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)
If we have a newsletter or similar communication with you, we may use a third party provider, MailChimp, to deliver that communication. We will gather statistics around email opening and clicks using industry standard technologies including clear gifs, to help us monitor and improve our newsletter.
We collect feedback, queries and complaints submitted by users using an online customer services tool hosted by Zendesk. This company is a data processor for Agate Systems and only processes personal information in line with our instructions.
If you send us a private or direct message via social media the message will be stored for a period of time depending on the social media tool used. We will process your data in order to respond to that message, and use the content of your message where appropriate to improve or maintain our service.
We will process your data in receiving and responding to any email you send to us.
You can update your personal information at any time on your Account page. If we have marketing preferences, you will also be able to change your marketing preferences on that page. You can get to this page from settings menu located at the bottom of the Agate wallet. To open the Agate wallet, simply click on the green Agate tab that appears on the upper left hand side of any Agate-enabled page.
We do not knowingly store or use the data of people under the age of 16.
We will use your data to respond to and resolve any complaints that we receive from you. We will also compile statistics regarding the nature and number of complaints, but this will be done in a manner which anonymises the identity of the complainant.
We will keep information about complaints for as long as the complainant holds an Agate account, and then for a period of 6 months after the account is closed.
You can ask us what information we hold about you, by making a “subject access request”. If we do hold information about you we will:
If you want to make a subject access request, send an email to firstname.lastname@example.org.
If we do hold information about you, you can ask us to correct any mistakes by, once again, sending an email to the above address.
We keep our privacy notice under regular review. This privacy notice was last updated on 24 May 2018.
Last updated 24-5-18