FAQ

What is Agate?

Welcome

Agate is a new way to pay for premium digital content. Agate allows you to pay on a per-article basis instead of via a subscription, with no commitment. You have total control over your spending, and the unique Agate “Free Point” means that you will never spend too much.

What are the benefits of Agate? The five key things you need to know.

    • It’s easy:  Signing up with Agate is just 3 quick steps – and we only ask you for the minimum amount of information.

 

    • It’s flexible:  There’s no subscription and you only pay for the articles you want to read.

 

    • It’s open:   With Agate, you always have full visibility of what you have spent and what you have read.  The Agate Tab lets you know when you’re being charged.  Your Agate Wallet shows prices and how close you are to reaching the Free Point.  Your Account page lets you keep track of everything you have read through Agate, and all your wallet top ups.

 

    • You have total control:  You have control over your spending.  You  can decide to let Agate charge you automatically or alternatively you can choose to authorise each charge individually.

 

    • It’s Secure: Agate has rigorous security standards so your Agate Wallet and all your payments are totally secure. Your card details are stored by our payment provider, Paypal, and not by Agate.

How do I start using Agate?

Step 1: Register:  It only takes a minute because Agate only requires you to give the minimum personal information.

 

 

Step 2:  Top up your wallet with as little as £3.00.

 

 

Step 3:  Each time you visit an Agate-enabled site, approve the charges:  you can choose to be charged automatically from your Agate wallet for an interruption-free reading experience, or approve each charge individually.

 

 

You can change your selection at any time through your Account page.

What are the features of Agate?

Agate’s payment process is simple. You only need to sign in once on each device you use. Each time you want to read a premium article, the price will be deducted from your Agate balance. Each site sets its own prices, Agate doesn’t impose them.

 

Because prices vary from site to site, we will ask you to approve the prices the first time you visit a new site.  If you forget the price of any site, you can always see the price by clicking on the Agate wallet. If you want you can choose to approve every time you read a premium article.
There is no minimum spend, and no minimum time you need to keep your account with Agate. We don’t deduct money from your wallet except when you decide to spend it. And we don’t take money from your account except when you decide to top up. The green tab on the side of your screen will let you know each time an amount has been deducted from your Agate balance. 

Where do I find the Agate Wallet?

You can access your Agate Wallet at any time from the green Agate Tab on the left of your screen.  Use the Agate Wallet to check your balance, and to see your progress towards the Free Point.  From the Settings button, you can go to your Account page to see all your transactions, top up your Agate wallet, and to change your settings. 

Where can I use Agate?

You can now use Agate on Popbitch (popbitch.com), The New European (theneweuropean.co.uk) and Reaction (reaction.life).

Why do I need to pay money into my Agate Wallet?

With Agate you can spend tiny amounts of money – pennies, not pounds.  If you spend those amounts directly from your bank account, the transaction fees would be more than the cost of reading an article.

 

That’s why we ask you to store a little bit of cash in your Agate wallet – we can then pay it to the publishers on whose products you spend money, and they can set their prices at whatever they want, however small.

 

If Agate isn’t for you, just let us know within 14 days of registering, and we will refund your unspent balance.

Is this a subscription?

Agate allows you to pay for premium articles without the commitment of a subscription.  So you can read just one article, without having to pay for a whole edition (or a whole month of editions!).

How much is it?

You pay on a per-article basis.  Each publisher sets their own prices, so the price of an article will be different from site to site.  Each publisher also sets the amount of the Free Point, so that will vary from site to site as well.  Not all articles are charged though – publishers can also choose whether an article is free or charged.

What is the Free Point?

The Free Point means you’ll never pay too much. It means you get better value for money the more you use a particular site or app.

If you spend the amount of the Free Point on a site, and you can access that site at no further charge for the rest of the Free Period.  So whether you read one item or a hundred within a site or app, you’ll never end up paying too much.

Some Free Periods last for a day, some for a week and some for a month.  The Agate Wallet will always show you how much more you need to spend to reach the Free Point, and how long the Free Period lasts.

How much is the Free Point?

The Free Point changes from site to site – each publisher sets their own prices and the amount of the Free Point.  Open your Agate wallet to see the price per article and the amount of the Free Point for the site you’re on.  The Agate wallet also tells you the Free Period for that site – that is, how long the Free Point lasts before it resets.

How long does the Free Period last?

The Free Period might last for a day, a week or a month, depending on the site you’re on.   Each publisher sets their own Free Point and decides how long the Free Period lasts.  Once you get to the end of the Free Period, the system resets and you will again be charged to access paid article on that site.

What happens when you get to the end of a Free Period?

Once you get to the end of the Free Period, the system resets and you will again be charged to access paid article on that site.

I've reached the Free Point on one site, can I read for free on other sites?

Each Free Point only applies to that particular site.  If you move to a different site you will need to reach the Free Point for that second site in order to access its content for free.

Why would I want to pay?

The best things in life are free….except when it comes to producing great quality content. All those annoying ads you see now? That’s the price you’re paying for “free content”. We think there’s a better way, and that’s to pay content creators directly. That way they know exactly what you like, plus they’ll be able to produce more of it. With a bit of money, content creators can even come up with new and better stuff, which you’re also going to want to pay for, because its going to be great quality. And with Agate, you only have to pay for the content you want – not other stuff you may never get around to looking at.

Managing your account

Introduction to the Agate Wallet

The Agate Wallet lets you see your balance and your progress toward free reading for the week.  It can be easily accessed by clicking on the green Agate Tab that sits on the side of your screen.  Click the tab and the Agate Wallet will open.
Most of the time it will remain static, but if there’s something important you need to know the Agate Wallet will pop out and alert you. 

What information does the Agate Wallet contain?

Open the Agate Wallet to
  • Find out your current Agate balance
  • Top up your Agate balance
  • Check the price of Popbitch premium articles
  • Check your progress toward free reading for the week (more about that in “Price per premium article and per week”)
  • Access your Account page
  • Access help pages
  • Log out.
The Agate Wallet will pop out to alert you when there is something important you need to know for instance, that you have reached free reading for the week. 

What’s in my Account Page?

In your Account page you can:
  • Check and top up your Agate balance
  • See all your transactions
  • Change your authorisation settings (more about those in “Authorising payments”)
  • Change your marketing preferences
  • Change your credit card details
  • Contact us

How do I find my Account Page?

Click on the green Agate tab to the left of your screen to open the Agate Wallet.  Click on the settings icon at the bottom of the Agate Wallet to open the menu, and click on Manage Wallet”.  That will open a new window to your Account page. 

Popbitch Prices

Price per premium article and per week

Popbitch is priced on a per article basis, but not all articles are charged.  Premium articles are priced at 10p each with a weekly maximum of 30p.  The tab will let you know when you have been charged for a premium article.  Once you’ve spent 30p in a week, the rest of the week is free.  
If you forget the prices, or if you want to check how close you are to accessing free reading, just open the Agate Wallet.   

How do you calculate a “week”?

A week starts from the time that you pay for the first premium article.  To qualify for the Free Point on Popbitch you need to spend 30p in a week.  On Popbitch the Free Period lasts for the rest of that week.  So if you pay for your first premium article at midday on a Tuesday, and spend 30p before 11:59 the following Tuesday, you can read Popbitch for free until 11:59 the following Tuesday.  The clock will restart from whatever time you next pay to read a premium article.  

Authorising payments

You can choose whether you want to authorise the payment each time, or whether you want to be charged automatically for interruption-free reading.  If you want to change your settings, just go to your Account page.

Do I have to pay to re-read an article?

Once you’ve paid for an article, you can go back and read it again at any time, as long as you’re logged in.  You will need to pay each time to access other premium articles.    
The newsletter is still completely free.   

Transaction charges

There are no transaction fees for using the Agate Wallet.  

Your money

How do I top up my wallet?

You can top up your Agate balance directly from the Agate Wallet, or from your Account page.  The payment is processed via Braintree and PayPal, who comply with the strictest security standards.  Agate doesn’t hold your credit card details.

What if I need to change my bank account details?

You can change your bank account details by going to your Account page and then going to Account Settings.   To get to your Account page from the Agate Wallet, click on the settings icon, then click on Manage Wallet”. 

How do I know what I’ve spent?

Your Account page lists all the articles that you have read, and whether you were charged for them.  You can also track your top up amounts there. 

How do I know when my account has been topped up?

Every time you top up your account we will send you an email to confirm that the top up has been made.  The Agate Wallet will display your new balance, and your Account page will record a top up.    

Refunds - how do I get my money back?

YOUR CANCELLATION RIGHTS APPLY FOR 14 DAYS FROM THE DATE OF YOUR REGISTRATION.  AFTER 14 DAYS YOU WILL NOT BE ENTITLED TO A REFUND.  During that 14 day period, you can ask for a refund of the remaining funds in your Agate Wallet at any time by contacting Customer Services just go to contact us” in the footer of your Account page. To get to your Account page from the Agate Wallet, click on the settings icon, then click on Manage Wallet”.  Once we receive your request, we will process your refund request, and you will see the refunded amount in your bank account within 14days. Refunds are based on money you have paid into your Agate Wallet and not yet spent.  We cannot refund any bonus or reward amounts that you have received.  Refunds are limited to the entire unspent amount in your Agate Wallet we can’t process partial refunds.  

Are my account details secure?

Yes, Agate maintains rigorous security standards.  Payments are made via Braintree and PayPal, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.   This is the most stringent level of certification available in the payments industry.

Can I cancel my Agate account?

You can cancel your Agate account at any time through your Account page. Once you have cancelled, we will send you a confirmation email.
If you cancel your Agate account within 14 days of registering, we will refund any unspent amounts in your Agate Wallet.  You will see the refunded amount in your bank account within 14 days. Refunds are based on money you have paid into your Agate Wallet and not yet spent.  We cannot refund any bonus or reward amounts that you have received.  After that 14 day period, you will not be entitled to a refund.